Human interactions are complex and come with their share of disappointments. This can be the case, for instance, when a loved one doesn't react to our distress or joy the way we wish they had.

Most performance issues aren’t talent gaps — they’re communication gaps: vague expectations, unsafe environments and assumed understanding that was never confirmed. Three habits fix most of them: run ...

Most teams respond to communication problems by adding more meetings. Another weekly check-in to keep everyone aligned. Another “quick sync” because the email thread got messy. Another call because ...