Your email models do exactly what you tell them, at scale. Feed them siloed data or the wrong goal, and small mistakes reach ...

Your CDP knows the returning customer. Your homepage treats her like a stranger. Treasure AI’s new Personalization Studio ...

Delivery capacity exploded just as zero-click answers drained web traffic. One agency leader on what changed in roles, client ...

HubSpot is eliminating about 7% of its workforce and replacing Hub-based product teams with teams that own customer results ...

StorageVault's Farah Ahmed went from taking calls to running nine voice AI agents. He explains what changed and what didn't.

Staying isn't the same as loyal. A week of delays and a broken seat change exposes what rising CX scores can hide.

Treasure AI will charge by email engagement, and it just launched real-time web personalization to back the bet.

Carey Madsen is CMO and Vice President of The Fletcher Group (TFG), a PR and marketing agency specializing in payments, fintech and banking. Carey brings more than 20 years of experience developing ...

Personal agents already click through your checkout. Meta, Sierra and Genesys want brands to see who sent them and what they ...

The new agentic composition and work stream layer lets humans and AI agents co-manage content, integrations and full fleet ...

Expanded pre-send and marketing intelligence capabilities help enterprise marketers identify and act on blind spots before they cost revenue BOSTON, Oct.

Most CX teams already own every platform they need. The missing piece is the architecture tying what customers say to what ...